Last Updated: 2025
At DehatMall, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for orders placed on the DehatMall website or mobile application.
By placing an order on DehatMall, you agree to the terms outlined in this Refund Policy.
Refunds may be considered under the following situations:
Incorrect product delivered
Damaged, spoiled, or expired products
Missing items in the order
Order canceled by DehatMall due to unavailability or operational issues
Refund requests must be raised within a reasonable time after delivery, as mentioned below.
The following items are generally non-refundable:
Perishable goods (fruits, vegetables, dairy, frozen items), unless damaged or incorrect
Orders where the issue is reported after the allowed time window
Products returned without original packaging or proof of purchase
Any issues related to quality, damage, or missing items must be reported within 24 hours of delivery.
Requests raised after this period may not be eligible for a refund.
To request a refund:
Contact DehatMall customer support through the app or website.
Provide order details and a brief description of the issue.
Upload images, if requested, to support the claim.
Once verified, DehatMall will initiate the refund as per this policy.
Refunds will be processed to the original payment method used during checkout.
For Cash on Delivery orders, refunds may be issued via bank transfer, wallet credit, or other supported methods.
Refund processing timelines may vary depending on the payment provider.
In cases where only part of the order is affected (such as a missing or damaged item), partial refunds may be issued for the affected items only.
Orders may be canceled before processing, subject to availability and operational constraints.
Once an order is packed or dispatched, cancellation may not be possible.
If an order is canceled by DehatMall, a full refund will be issued.
Approved refunds are generally processed within 5–7 business days.
Actual credit time may vary depending on banks or payment gateways.
DehatMall reserves the right to refuse refunds or suspend accounts found to be misusing or abusing the refund policy.
DehatMall may update this Refund Policy from time to time. Any changes will be effective once posted on the Platform.
For refund-related queries or assistance, please reach out to DehatMall customer support through the app or website.
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